Return & Restocking Policy*

LED Stick Company stands behind its products and will issue a refund, replacement, or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. A Restocking Charge of up to 30% will apply to returned orders. Refunds will be made by original method of payment. Keep all defective LED fixtures/bulbs until provided a return label or unless instructed otherwise by a Sales Associate. All returns must arrive in its original packaging and all freight charges for the return of goods are to be paid by the customer. ALL SHIPMENTS MUST BE FULLY INSPECTED BY CUSTOMER WHEN MAKING A DAMAGE CLAIM. WE ONLY ALLOW 1 PER SHIPMENT.

Mistaken and Damaged Shipments

LED Stick Company will replace the order and refund any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery. To return any mistaken or damaged item, please call 888-927-4533 to obtain a Returned Material Authorization (RMA). For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to LED Stick Company. LED Stick Company may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.